Refund Policy

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Refund Policy for Police Chase Drifter

Last Updated: September 16, 2025

Good News!

Police Chase Drifter is completely free to play! Since our core game doesn't involve any payments, most users won't need to worry about refunds. This policy covers any future premium features or services we may offer.

1. Free-to-Play Nature

Police Chase Drifter is offered as a free-to-play browser game. The core gaming experience, including:

  • Full access to all game levels and modes
  • Complete drifting and racing mechanics
  • Score tracking and leaderboards
  • All standard game features

These services are provided at no cost and therefore do not require refunds.

2. Future Premium Features

Should we introduce premium features in the future, such as:

  • Exclusive car skins or customization options
  • Ad-free gaming experience
  • Premium game modes or content
  • Special tournaments or competitions

This refund policy would apply to those paid services.

3. Refund Eligibility

For Any Future Paid Services:

You may be eligible for a refund if:

  • Technical Issues: The paid service doesn't work due to technical problems on our end
  • Accidental Purchase: You purchased a service by mistake (within 48 hours)
  • Unauthorized Purchase: Someone made a purchase without your authorization
  • Service Not Delivered: You paid for a service that wasn't provided
  • Misrepresentation: The service significantly differs from what was advertised

4. Refund Process

To request a refund for any future paid services:

  1. Contact Us Promptly: Submit a refund request within 30 days of purchase
  2. Provide Details: Include transaction ID, purchase date, and reason for refund
  3. Email: Send your request to refunds@policechasedrifter.net
  4. Allow Processing Time: We'll review and respond within 3-5 business days

5. Refund Timeline

Request Period

  • • Standard refunds: 30 days
  • • Accidental purchases: 48 hours
  • • Technical issues: 60 days
  • • Unauthorized purchases: No time limit

Processing Time

  • • Review: 3-5 business days
  • • Approval notification: 1-2 days
  • • Refund processing: 5-10 business days
  • • Bank processing: 2-5 business days

6. Non-Refundable Situations

Refunds may not be available in the following cases:

  • Change of Mind: Simply not wanting a service after receiving it
  • User Error: Issues caused by not following instructions or system requirements
  • Violation of Terms: Account suspended or banned for violating our Terms of Service
  • Partial Use: Services that have been substantially used or consumed
  • Expired Period: Requests made after the eligible refund period

7. Refund Methods

Approved refunds will be processed using the original payment method:

  • Credit/Debit Cards: Refunded to the original card
  • Digital Wallets: Returned to the same wallet or account
  • Bank Transfers: Processed to the original account
  • Alternative Methods: Discussed case-by-case if original method unavailable

8. Dispute Resolution

If you're not satisfied with our refund decision:

  1. Appeal Process: Contact our support team with additional information
  2. Management Review: Senior team will review disputed cases
  3. Mediation: Third-party mediation for unresolved disputes
  4. Chargeback Rights: You retain the right to dispute charges with your bank

Important Notice:

Since our service is currently free, this policy serves as a framework for potential future paid features. We're committed to fair treatment of all users and transparent business practices.

9. Subscription Services

Should we introduce subscription-based premium features:

  • Trial Periods: Free trials will be clearly marked and explained
  • Cancellation: Cancel anytime before renewal to avoid charges
  • Pro-rated Refunds: Unused portions may be refunded in certain cases
  • Automatic Renewal: Clear notice will be provided before any renewals

10. Consumer Rights

This policy doesn't limit your statutory rights as a consumer, including:

  • Rights under consumer protection laws in your jurisdiction
  • Credit card chargeback protections
  • Rights to dispute unfair or deceptive practices
  • Warranty protections for purchased services

11. International Considerations

For users outside our primary jurisdiction:

  • Local consumer laws may provide additional protections
  • Currency conversion rates will be handled fairly
  • International transaction fees are non-refundable
  • We comply with applicable international commerce regulations

12. Policy Changes

We may update this refund policy as we introduce new features. Changes will:

  • Be posted with a clear "Last Updated" date
  • Take effect 30 days after posting for existing users
  • Apply immediately to new purchases after posting
  • Be communicated to active users via email or in-game notifications

13. Contact Information

For refund requests or questions about this policy:

Refund Requests: refunds@policechasedrifter.net

General Support: support@policechasedrifter.net

Location: Shenzhen, China

Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (China Standard Time)

Response Time: 3-5 business days for refund requests

Emergency Contact: Contact Us Page

Our Commitment:

We believe in fair and transparent business practices. Even though Police Chase Drifter is currently free, we want you to know exactly what to expect should we introduce premium features. Your satisfaction and trust are important to us.